DongFu MingDe Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return on products. Customers  has the right to apply for return within 14 days after the receipt. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

Customers will be charged at for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at dongfutrade2022@163.com

Return Policy and Instructions
Easy Return Policy
If you are not satisfied with your purchase for any reason, you can return it to dongfutrade after the delivery date, subject to the following conditions and exclusions. You can initiate returns or exchanges online through phone or real-time chat.

If your original item includes free items, you must return all related items to receive a full refund; The retail price and any shipping cost of any free items you keep will be deducted from your refund. Dongfutrade can only refund your original purchase price. The shipping fee is non refundable. Or additional shipping costs need to be paid by you.

Return an Item in Person
You can return the product to our return department. The address is located at Room 317, No. 405 Yanjiang East Road, Lingnan ZhiYe, Yuexiu District, Guangzhou.

Please contact our Customer service at dongfutrade2022@163.com to get the returned Item.

DongFu MingDe Shipping

Dongfutrade ships most international packages through DHL Express or sends packages according to customer specific express delivery. Freight is calculated based on a combination of weight, value (for insurance purposes), and destination. Some orders are shipped in multiple packages. If we ship multiple packages, we will not add additional fees to your order. DHL Mail is a hybrid service of DHL that can provide express delivery services to many international countries/regions. The final delivery of this service is carried out by the postal service of a specific country.

Choosing a special order item may result in it being shipped to us from our supplier before being shipped to you. Oversized items that do not meet the package service standards will be transported through international freight forwarders through door-to-airport or door-to-door services, depending on your location. The carrier will call you and inform you of the delivery method.

Expenses and transportation costs
The import tariffs and taxes in your country have never been included in the total amount of goods and transportation. Please refer to our tariffs and taxes section for these fees. The original outbound transportation fee is non refundable.

Project Restrictions
Before completing any purchase, please check all product specifications ("SPECS" tab) to ensure that you have selected compatible products that are applicable in your country/region. In addition, please confirm that the import rules and regulations of your country will allow you to import the goods you are purchasing.

Signature and order deadline
All orders will be 'signed' for shipment upon receipt. To avoid higher than normal shipping costs and tariffs, orders containing multiple items will be consolidated in one location before shipment. Your order may be delayed by an additional working day. If your order is delayed, we will notify you via email.

Stock exceptions
Due to export regulations and the complexity of international transportation, all special orders will be delivered to our warehouse and then shipped to you. This enables B&H to better support your goods during transportation.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

Taxation in international transportation

Your order may be affected by customs duties upon arrival in your country, resulting in an additional cost that the seller will not bear. All costs will be borne by the buyer themselves.

The time frame for order delivery is divided into two parts:

• Processing time: 48 hours
• Shipping time: Aviation and anytime

Notify you at any time
After placing an order and making payment, you will receive an order confirmation email or iMessage message to confirm the order details, including the estimated delivery time or delivery date of each item. When your product has been shipped and is ready for delivery, we will send you a shipping notification containing carrier and product tracking information via email or iMessage message.
You can also access self-service at any time to view the latest order status. You can view the order number, order date, order status, estimated shipping or delivery date, and logistics tracking information of the shipped goods.

Estimated delivery time
The shipping time is the estimated time for goods to be shipped from the warehouse and ready for transportation. The products on your order will be delivered when conditions permit.
Goods with "in stock" are expected to be delivered on the day of order placement or the next working day.
Products with longer expected delivery times will be shipped from the warehouse within the specified period (e.g. 7-10 working days).
For products that are temporarily out of stock, it may take longer to prepare for shipment, so the delivery date may be delayed.
All estimated times are calculated based on working days.