Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return on products. Customers  has the right to apply for return within 14 days after the receipt. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

Customers will be charged at for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at dongfutrade2022@163.com

Return Policy and Instructions
Easy Return Policy
If you are not satisfied with your purchase for any reason, you can return it to dongfutrade after the delivery date, subject to the following conditions and exclusions. You can initiate returns or exchanges online through phone or real-time chat.

If your original item includes free items, you must return all related items to receive a full refund; The retail price and any shipping cost of any free items you keep will be deducted from your refund. Dongfutrade can only refund your original purchase price. The shipping fee is non refundable. Or additional shipping costs need to be paid by you.

Return an Item in Person
You can return the product to our return department. The address is located at Room 317, No. 405 Yanjiang East Road, Lingnan ZhiYe, Yuexiu District, Guangzhou.

Please contact our Customer service at dongfutrade2022@163.com to get the returned Item.